Websites & help centers

Websites & help centers — Scheduled crawling of public or authenticated sites.

Setup

1. Go to Settings → Integrations → Websites & help centers → Connect.
2. Authorise with an account that has access to everything you want to make available. For knowledge sources, use an admin or service account; permissions are still enforced per user at query time.
3. Add Websites & help centers as a source under Knowledge → (knowledge base) → Add source and choose the scope to include.

What is synced

Content from the scope you select, with its metadata (author, dates, location) and the access rights defined in Websites & help centers. Changes are picked up by change notifications where Websites & help centers supports them, otherwise on the schedule you set (15 minutes to daily). Deletions and permission changes are applied on the next sync.

Permissions

Access rights in Websites & help centers are mapped to workspace users (by email) and groups. A user can only retrieve items they could open in Websites & help centers itself. See Permissions & access control.

Triggers

Events from Websites & help centers (new or updated items in scope) can start agent runs. See Automations & triggers.

Disconnecting

Disconnecting removes the credential from the vault immediately. Documents synced from Websites & help centers are removed from knowledge bases within minutes and from backups as they rotate.