Terms of Service

These Terms of Service ("Terms") govern access to and use of the BrewMy{Code} platform, website and related services (the "Service") provided by BrewMyCode, Business ID 3518342-5, Laviontie 78, 19950 Luhanka, Finland ("BrewMy{Code}", "we", "us"). By creating an account, signing an order form or using the Service, you ("Customer", "you") agree to these Terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

Where an order form or master agreement signed by both parties conflicts with these Terms, the signed document prevails.

1. The Service

BrewMy{Code} provides an AI coworker platform consisting of (a) the Knowledge Search Agent, which indexes content the Customer connects and answers users' questions with citations; (b) Enterprise Agents, which carry out tasks configured by the Customer using tools and integrations the Customer authorises; (c) the web application, Slack and Microsoft Teams apps, APIs and SDKs; and (d) related support and professional services described in an order form.

We may improve or modify the Service. We will not materially reduce the core functionality of a paid plan during a subscription term without offering a remedy.

2. Accounts and workspaces

The Customer administers its workspace, decides which users may access it, which sources are connected, which agents run and with which permissions. The Customer is responsible for keeping credentials confidential, for its users' compliance with these Terms, and for configuring approval steps appropriate to the consequences of an agent's actions.

3. Customer Content and data protection

The Customer retains all rights in content it connects to or uploads into the Service ("Customer Content"). The Customer grants us a licence to process Customer Content solely to provide, secure and support the Service. We do not use Customer Content to train machine-learning models.

We process personal data in Customer Content as the Customer's processor under our Data Processing Agreement, which forms part of these Terms. Our Privacy Policy describes how we handle personal data for which we are the controller.

The Customer confirms it has the rights and lawful bases needed to connect Customer Content and to allow the Service to act in the connected systems.

4. Acceptable use

You may not use the Service to: violate any law or third-party right; process data you are not entitled to process; attempt to access other customers' data; circumvent permissions, rate limits or security controls; reverse-engineer the Service except as permitted by law; resell the Service without our written agreement; or generate content that is unlawful, harmful or infringing. We may suspend access to protect the Service or other customers, and will notify you promptly when we do.

5. AI output

The Service generates answers and performs actions based on Customer Content and the Customer's configuration. Output may be inaccurate or incomplete. The Customer is responsible for reviewing output before relying on it, for configuring approvals for consequential actions, and for decisions made on the basis of output. We provide evaluation, tracing and approval tools to support this responsibility.

6. Fees and payment

Fees are set out in the order form or on the pricing page at the time of purchase. Usage-based fees are calculated from queries and agent runs recorded by the Service. Fees are invoiced monthly in arrears unless otherwise agreed, are due within 14 days, and exclude VAT and other taxes. Late payments accrue interest under the Finnish Interest Act. We may change list prices with 60 days' notice, effective from the next renewal.

7. Term and termination

Monthly plans renew automatically each month and may be cancelled at any time, effective at the end of the current period. Annual plans renew for successive annual terms unless either party gives notice at least 30 days before renewal.

Either party may terminate for material breach not cured within 30 days of written notice. On termination we make Customer Content and agent configurations available for export for 30 days, after which we delete them within a further 35 days, except where retention is required by law.

8. Intellectual property

We own the Service, its software, documentation and all improvements. You receive a non-exclusive, non-transferable right to use the Service during the term. Agent configurations you create are yours; you grant us a licence to host and run them. We may use aggregated, de-identified usage data to improve the Service. Feedback you give us may be used without restriction.

9. Confidentiality

Each party will keep the other's non-public information confidential, use it only for purposes of the agreement, and protect it with reasonable care, for the term and five years after. This does not apply to information that is public, independently developed, or lawfully received from a third party, or that must be disclosed by law.

10. Service levels and support

Support channels and response times by plan are described on the support page. Enterprise service levels, including availability commitments and credits, are set out in the order form.

11. Warranties and disclaimers

We warrant that the Service will perform materially as described in the documentation and that professional services will be performed with reasonable skill and care. Except as expressly stated, the Service is provided "as is" and we disclaim all other warranties, including fitness for a particular purpose and non-infringement, to the extent permitted by law.

12. Limitation of liability

Neither party is liable for indirect, consequential or punitive damages, loss of profit, revenue or data. Each party's total liability under the agreement in any 12-month period is limited to the fees paid or payable by the Customer in that period. These limits do not apply to breach of confidentiality, infringement of the other party's intellectual property, gross negligence or wilful misconduct, or liabilities that cannot be limited by law.

13. Indemnity

We will defend the Customer against third-party claims that the Service infringes intellectual property rights in the EU and pay resulting damages, provided the Customer notifies us promptly and cooperates. This does not cover claims arising from Customer Content, Customer configurations or combinations with products we did not supply.

14. General

These Terms are governed by the laws of Finland, excluding conflict-of-law rules. Disputes are resolved by the District Court of Central Finland (Keski-Suomen käräjäoikeus) as the court of first instance, after good-faith negotiation. Neither party may assign the agreement without consent, except to a successor in a merger or acquisition. Notices are sent by email to the addresses on the order form and to info@brewmycode.com. If a provision is unenforceable, the remainder stays in force.

15. Contact

BrewMyCode · Laviontie 78, 19950 Luhanka, Finland · info@brewmycode.com · +358 44 923 6472