For customer support
Answer faster, route smarter, with your own knowledge.
The Knowledge Search Agent answers from your help center, policies and past tickets. Triage agents classify, respond and route the rest with full context attached.
- Tickets waiting hours for someone to read and assign them
- Agents searching five tools for one answer
- Inconsistent answers to the same question
- No time to keep the help center current
Triage & routing agent
Classifies incoming tickets by topic, urgency and customer tier; routes to the right queue with a summary and suggested answer.
First-response agent
Answers questions your knowledge base clearly covers, cites the source, and escalates anything uncertain to a human.
Support knowledge agent
Gives your agents one place to ask — and one answer, with citations from help center, internal wiki and past resolved tickets.
Knowledge gap agent
Watches for questions with no good source and drafts help center articles for review.
What changes.
Ready to take the manual work off your team?
Get a demo. We'll show a Knowledge Search Agent answering from your own documents and an Enterprise Agent running a real workflow, live.