How queries and agent runs are counted and billed.
One query is one question to the Knowledge Search Agent from any channel or the API. Follow-ups in a conversation are separate queries. Queries that decline to answer are counted; queries that fail with an error are not.
One run is one execution of an agent from trigger to a terminal status, regardless of steps or tool calls. Test-mode runs are not counted. Cancelled runs are counted if they executed at least one tool call.
Usage beyond the monthly allowance is billed at the end of the month:
| Team | |
|---|---|
| Query | €0.04 |
| Agent run | €0.25 |
Enterprise overage rates are set in the order form. Starter workspaces pause queries when the allowance is used and resume on the 1st.
Set usage alerts at percentages of the allowance under Settings → Billing → Alerts. Alerts go to billing contacts by email and optionally to Slack/Teams.
Settings → Billing → Usage shows queries and runs by day, knowledge base, agent and channel. GET /usage?from=…&to=… returns the same data.